Terms of Service

Acceptance of Terms

Using huawei-solar.org means you accept these Terms of Service, which apply to every visitor, buyer, installer and distributor. We may revise the terms as the business evolves; the version published on this page is the one in force.

Age Requirements

This store is a procurement channel for businesses and homeowners: you must be 18 or older to submit an enquiry or place an order, and if you act for a company you confirm you are authorised to commit it.

Account Responsibilities

An account with us is a working channel, not just a login. Keep your company profile and contact records current so our messages reach the right person, treat your credentials as confidential, and flag anything that looks like unauthorised access the moment you spot it — whatever happens under your account is yours to answer for.

Product Information & Accuracy

The specifications, images, datasheets and FusionSolar screenshots on huawei-solar.org are curated from Huawei Digital Power's published material and checked regularly — but Huawei revises SUN2000 firmware, LUNA2000 module configurations, optimizer ratings and SmartLogger capabilities on its own schedule, sometimes between our updates. Treat the catalogue as a research tool, not a contract document: before an order is placed, our desk reconfirms the exact specification of the unit you will collect, which matters most on utility-scale SUN2000-H units and the large commercial LUNA2000 cabinets.

Order Acceptance & Cancellation

Your sales contract is with us directly: we take the order, confirm it with an invoice, and hand it over from our own stock at our store in Dubai or Riyadh, or in your own country in our other markets. An order becomes binding once our desk confirms it in writing, and until the goods are collected a single message to the sales desk cancels it — settlement is at pickup, so there is no prepayment to claw back. Special-order utility hardware (SUN2000-H series, the large LUNA2000 cabinets) is flagged at confirmation with its own ex-factory date and cancellation cutoff.

Pricing & Payment Terms

The figure on each product page is our own price for that SKU — it is what you pay, in the invoice currency, with no margin layered on afterwards. Any onward freight, customs duty and import tax for your market — a GCC state, the Levant, Sudan or France — is your own arrangement and cost.

Pay at pickup. Credit card and bank transfer are also accepted — call our sales team on +971 4 255 0887 to arrange payment.

Warranty Terms

Every warranty we hand over is a Huawei Digital Power Technologies Co., Ltd. factory warranty, honoured through us as the invoicing distributor. The term is the one stated on each product page, from 2 to 5 years across the range: SUN2000 string inverters carry 2 years; LUNA2000 LiFePO4 storage — residential S0/S1 packs and the 97-241 kWh commercial cabinets alike — carries 5 years; Smart PV optimizers (SUN2000-450W-P2, 600W-P, MERC-600W-PA0) and monitoring and control gear (SmartLogger, Smart Dongle, smart meters, SmartGuard backup boxes) carry 2 years. Cover lapses where damage traces back to bad installation, misuse, surge events, water past the IP rating or unauthorised modification. Filing a claim does not fall to you alone: within the warranty term, we file it with Huawei on your behalf.

Intellectual Property

The copy, photography, comparison guides and page layouts of huawei-solar.org belong to us and our licensors, with copyright and trademark law protecting them internationally. Huawei, SUN2000, LUNA2000, FusionSolar, SmartLogger and SmartGuard remain the registered marks of Huawei Technologies Co., Ltd. and Huawei Digital Power Technologies Co., Ltd. — we display them under our authorised-distribution rights, not as our own. You are welcome to download datasheets for your own reference or project work; republishing or commercial redistribution needs written permission first.

Limitation of Liability

As the seller of record we stand behind sale, handover and warranty handling on every order we invoice, with Huawei Digital Power Technologies Co., Ltd. backing the factory warranty itself. To the fullest extent UAE law permits, our total exposure on any claim arising from a supply is capped at the invoice value of the goods concerned. Consequential losses — undelivered kilowatt-hours, lost revenue, plant downtime, or a third-party module or string that refuses to cooperate — fall outside our liability entirely.

Governing Law & Dispute Resolution

UAE law governs these terms; for UAE and GCC customers, jurisdiction sits with the Dubai courts. EU customers retain their mandatory consumer protections. In practice, talk to us first.

Service Regions

Buyers from every market we serve order on the same terms and collect in Dubai or Riyadh, or in your own country in our other markets: UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. Nothing in these terms takes away protections your own country's consumer law already gives you — where the two differ, the stronger local right prevails.